Refund policy
Zintlo Comprehensive Return & Refund Policy
At Zintlo, your satisfaction and your pet's safety are our top priorities. We offer a globally compliant 30-day return window from the date of delivery.
1. Eligibility for Returns
To qualify for a return or exchange, the following strict hygiene and resale conditions must be met:
- The item must be requested for return within 30 days of receiving your order.
- The product must be in its original, unused, and unworn condition.
- Hygiene Clause: Pet products (e.g., grooming tools, beds, apparel) must be completely free of pet hair, dander, saliva, and any odors.
- All original tags, packaging, and accessories must be intact and included.
2. Return Process (RMA)
To initiate a return, you must obtain a Return Merchandise Authorization (RMA):
- Email service@zintlo.com with your Order Number and reason for return.
- If approved, you will receive an RMA number and the exact shipping address for our nearest regional return facility.
- Please securely package the item. Note: Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or shipping error on our part.
3. European Union 14-Day Cooling-Off Period
In accordance with EU consumer rights, EU residents have the right to cancel their purchase within 14 days of receiving the goods without providing a reason. The hygiene clauses above still apply for the return to be accepted.
4. Refunds
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. Approved refunds will be credited back to your original method of payment within 5 to 10 business days, depending on your financial institution.